Shipping / Returns Policy
Last Update / Review - August 21, 2008
|GENERAL SHIPPING POLICY:
Our shipping charges are based on standard UPS (where applicable), which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you are done, click on "save changes, go to check out." Enter your zip code, then click on "save changes, show new total." This will display all available shipping costs.
Digital Dictation Store / Rees Electronics offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
To help keep shipping costs as low as possible, we use UPS Hundredweight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. For Ground and 3rd Day. This reduced shipping rate is calculated automatically when an order reaches the appropriate weight.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. If you choose Priority Mail, unfortunately, there is no way to track the order in transit.
We also ship to A.P.O. addresses via US Priority Mail only.
| DELIVERY AND LEAD TIME:
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm.
Express shipping (Next Day, 2nd Day, 3rd Day):
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST. If an express order is placed before 12 PM, it will usually ship out that same day.
We hope you will be satisfied with your purchase. If you have any questions about your order or regarding returns please Contact Us at (310)4750859
* Refunds, exchange and returns may only be made within 14 days of purchase date.
* Returns are subject to a 15% minimum restocking fee.
* Returns will not be accepted without an authorization number
* Returned merchandise must be in factory sealed packaging" unopened box". Refunds will not be given for shipping and handling
* FOR COPYRIGHT REASONS, ALL PRODUCTS WITH LICENSED SOFTWARE ARE NOT RETURNABLE .
* We are not responsible for returned packages if its damaged or lost by the shipping company (Its the customer responsibility to insure the package with the shipping company).
* Customer is responsible for shipping charges on returns.
Manufacturers warranties are processed by the manufacturer.